HOW SOON WILL MY ORDER SHIP?
All orders ship within 7 days (most will ship WAY sooner, but sometimes life happens, ya know?)
OOPS I JUST PLACED MY ORDER WITH THE WRONG ADDRESS!
HURRY QUICK! Email us at firstname.lastname@example.org with your name, order number and the address you'd like it to go to instead.
HOW MUCH IS SHIPPING?
All orders ship free to the USA! Most orders will ship first class via USPS. Upgrade to priority to get it faster!
WHERE DO YOU SHIP?
We ship to all 50 states in the U.S., PO Boxes, and military addresses.
DO YOU SHIP INTERNATIONALLY?
We only ship to the USA... but we're working on it!
WHAT INGREDIENTS DO YOU USE?
Our ingredients are all natural, always. We never use propellants, talc, chemicals, benzene, aluminum or fillers of any kind. See more about our ingredients here.*Tapioca Starch (Manihot esculenta), *St. Vincent Arrowroot Powder (Maranta arundinacea), Montmorillonite. *certified organic
WHY DON'T YOU USE ORGANIC MONTMORILLONITE?
It’s like 5 million years old... they had different rules back then regarding organic labeling.
WHICH PRODUCTS CAN I SUBSCRIBE TO?
Currently, the only subscription we offer is for our refill pouches. Have a subscription idea? Email us to let us know.
IS YOUR POWDER SUITABLE FOR ALL HAIR TYPES?
As a dry shampoo, we recommend only using our Magic Powder if your goal is to absorb oil from the roots of your hair.
ORDERS, PAYMENTS, SUBSCRIPTIONS, RETURNS
HOW DO I CHECK ON THE STATUS OF MY ORDER?
You can check and manage your orders from your account page
HOW DO I MANAGE MY SUBSCRIPTION?
Subscriptions can be managed here or using the subscription link in your email. You have to be logged in to your account to access your subscription.
WHEN WILL I BE CHARGED?
Regular orders will be charged at checkout. Subscription orders will be charged on the date you selected at checkout.
WHAT IS YOUR RETURN POLICY?
If your Jessie's Magic Powder order arrives damaged, incomplete or is lost in transit, please email us within 7 days of receipt at email@example.com so we can make it right.
Due to safety reasons, all items are final sale.
WHEN WILL MY WHOLESALE ORDER SHIP?
All wholesale orders ship within 7-14 days. Special promotions, holidays, and supply chain issues may cause delays.
DO YOU OFFER NET TERMS?
We don't currently offer terms, but we're looking into options so we can! For now, you can check out using Shop Pay and pay in installments, shop on faire using this link.
CAN I ORDER SAMPLES BEFORE ORDERING FOR MY SHOP?
We welcome you to purchase a full price product, then if you place a subsequent wholesale order, send us your sample order number and the full price will be deducted from the wholesale order.
CAN OUR SHOP HOST A POUCH RECYCLING BIN?
That would be so cool. Here's a link to order one for your shop, directly from Terra-Cycle!